Where Is My Order?
Once your order has been dispatched, we'll send you a shipping confirmation with your tracking details where tracking is available.
You can use these details to follow your delivery with the relevant carrier.
How to Track Your Order
After your order has been dispatched:
- Check your email for your shipping confirmation.
- Find your tracking number or tracking link.
- Click the tracking link to view the latest delivery updates from the carrier.
Please allow some time after receiving your dispatch confirmation for tracking information to become active in the carrier's system.
Haven't Received Your Tracking Details?
If you haven't received a shipping confirmation yet, your order may still be processing.
Please also check your spam or junk email folder, as automated order emails can occasionally be filtered there.
If your order has been dispatched but you cannot locate your tracking information, please contact us and include your order number so we can assist you.
Delivery Updates
Tracking information is provided by the delivery carrier and may not always update immediately.
Occasionally, there may be a delay between your parcel moving through the carrier network and the tracking information being updated online.
Estimated delivery dates are a guide only and may be affected by carrier delays, weather, peak periods, regional delivery conditions or other circumstances outside our reasonable control.
Need Help With Your Delivery?
If your tracking has not updated for an extended period, your parcel appears delayed, or you have another delivery concern, please contact us.
Hello Deals
Email: hellodealsau@gmail.com
Please include your order number and, if available, your tracking number so we can assist you more quickly.