How Can We Help?
Find answers to some of the most common questions about shopping with Hello Deals.
If you can't find the answer you're looking for, please contact us at hellodealsau@gmail.com and our team will be happy to assist.
Orders
How do I know if my order has been placed successfully?
After successfully placing your order, you should receive an order confirmation email.
Please check your spam or junk folder if you don't see it in your inbox.
If you're still unsure whether your order was received, contact us with your name and the email address used when placing the order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will try to assist where possible, but changes or cancellations may not be possible once your order has been processed or dispatched.
Can I change my delivery address after ordering?
Please contact us as soon as possible if you notice an error in your delivery address.
We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.
Payment
What payment methods do you accept?
We accept a range of secure payment methods.
Available payment options are displayed at checkout and may include major credit and debit cards, PayPal, digital wallets and Buy Now, Pay Later services where available.
For more information, please see our Payment Information page.
Are your prices in Australian Dollars?
Yes. Prices displayed on HelloDeals.com.au are in Australian Dollars (AUD) and include GST where applicable.
Shipping & Delivery
How much does delivery cost?
Shipping costs depend on the product, size and weight of the order, delivery postcode and available carrier service.
Where applicable, your shipping cost will be shown during checkout before you complete your purchase.
How long will my order take to arrive?
Delivery times depend on the product, your location and the carrier.
Orders are generally prepared for dispatch within 1–2 business days after payment has been received, although this may vary during busy periods or because of product availability.
Delivery estimates are a guide only.
How can I track my order?
Where tracking is available, we'll provide tracking details after your order has been dispatched.
Please visit our Track Your Order page for more information.
Do you deliver Australia-wide?
We deliver to many metropolitan, regional and remote locations across Australia.
However, some products cannot be delivered to certain areas because of carrier, size, weight or postcode restrictions.
Can I pick up my order from your warehouse?
Unless expressly offered for a particular order, warehouse pickup is not currently available.
Products
Are your products in stock?
Stock availability is generally displayed on the website, but availability can change.
If an item becomes unavailable after you place an order, we will contact you regarding the available options.
Do your products require assembly?
Some furniture, storage, kids and fitness products may require assembly.
Please check the individual product description and any instructions supplied with the product.
Are assembly instructions included?
Where a product requires assembly, instructions are generally included with the product or packaging.
If instructions are missing and you require assistance, contact us with your order number and product details.
Returns & Refunds
Can I return an item if I change my mind?
Eligible change-of-mind purchases may be returned within 30 days of receiving your order, subject to the conditions in our Returns & Refunds Policy.
Products generally need to be unused, unassembled, in their original condition and packaging, and suitable for resale.
Please read our Returns & Refunds Policy before returning an item.
What should I do if my item arrives damaged or faulty?
Please contact us as soon as reasonably practicable at hellodealsau@gmail.com.
Include:
- Your order number
- A description of the issue
- Photos or video where reasonably necessary
Please keep the product and its packaging while we assess the issue.
Your rights under the Australian Consumer Law are not affected by our store policies.
How long do refunds take?
Once a refund has been approved, we generally aim to process it within 2 business days.
Your bank or payment provider may take additional time to make the funds available in your account.
Warranty
Do your products come with a warranty?
Warranty arrangements may vary depending on the product.
Any applicable voluntary or manufacturer warranty is in addition to your rights under the Australian Consumer Law.
Please see our Warranty Policy for more information.
My Account
Do I need an account to place an order?
Depending on the checkout options available on our website, you may be able to place an order without creating an account.
Creating an account can make it easier to access your customer information and manage future purchases.
I forgot my account password. What should I do?
Go to the account login page and use the password reset option.
Follow the instructions sent to your registered email address to create a new password.
Still Need Help?
We're here to help with questions about your order, products, delivery, returns or other enquiries.