Last updated: September 2026
At Hello Deals, we aim to make delivery as simple and reliable as possible.
We currently deliver to eligible addresses across Australia. Shipping availability, delivery cost and estimated delivery time depend on the product, delivery location and carrier service available for your order.
Shipping Costs
Shipping costs are calculated based on factors including:
- the size and weight of the product;
- the delivery postcode;
- the number of items in your order; and
- the available carrier service.
Where applicable, the shipping cost will be shown during checkout before you complete your purchase.
Some products may qualify for free or promotional shipping. Any applicable conditions will be shown on the product page or during checkout.
Order Processing
Orders are generally processed after full payment has been received and cleared.
Most orders are prepared for dispatch within 1–2 business days, although processing times may vary depending on the product, stock availability, peak periods and other operational factors.
Orders placed on weekends or public holidays may not be processed until the next business day.
Delivery Areas
We deliver to many metropolitan, regional and remote locations across Australia.
However, some products may not be available for delivery to certain postcodes or remote areas because of carrier restrictions, product size, weight or service availability.
If delivery is not available to your address, we may contact you to discuss available options or cancel and refund the affected item or order.
Delivery Timeframes
Estimated delivery times vary depending on your location and the carrier used.
As a general guide:
- metropolitan areas may receive orders sooner;
- regional and remote areas may require additional delivery time; and
- large or bulky products may take longer than small parcel deliveries.
Delivery timeframes shown on our website or provided by carriers are estimates only and may be affected by circumstances outside our reasonable control, including weather, transport disruptions, peak periods and carrier delays.
If your order has not arrived within a reasonable period after dispatch, please contact us and we will assist where possible.
Carriers
Hello Deals works with a range of delivery and freight providers depending on the product and destination.
The carrier used for your order may vary based on:
- parcel size and weight;
- delivery postcode;
- service availability; and
- the most suitable delivery method for the order.
We may use Australia Post, courier services, freight providers or other third-party delivery partners.
Tracking Your Order
Where tracking is available, tracking information will generally be provided after your order has been dispatched.
You can use the tracking details provided to follow the progress of your delivery through the relevant carrier.
Please allow some time after dispatch for tracking information to become active.
Large and Bulky Items
Some furniture, fitness equipment and other large products may be delivered by freight or bulky-goods carriers.
For these deliveries:
- delivery may take longer than standard parcel delivery;
- the carrier may contact you by phone or SMS before delivery;
- someone may need to be available to receive the item; and
- delivery services may vary depending on the location.
Unless otherwise stated, delivery generally does not include assembly, installation or placement inside your home.
Delivery Address
Please ensure your delivery address, postcode, email address and contact phone number are correct when placing your order.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been dispatched.
PO Boxes and Parcel Lockers
Some products and carriers may not support delivery to PO Boxes or Parcel Lockers, particularly large or bulky items.
Where a street address is required, please provide a suitable residential or business delivery address.
Unsuccessful Delivery
If a delivery attempt is unsuccessful, the carrier may:
- leave instructions for collection;
- arrange another delivery attempt; or
- return the item to a depot or to us.
Additional delivery or redelivery charges may apply where an unsuccessful delivery is caused by circumstances such as:
- no one being available when required;
- an incorrect or incomplete address;
- refusal of delivery; or
- failure to follow carrier delivery instructions.
Any additional charges will be handled reasonably and in accordance with applicable law.
Authority to Leave
Some carriers may offer an Authority to Leave option.
If you choose or authorise an unattended delivery, responsibility for the parcel after delivery may depend on the circumstances and applicable law.
Please consider whether the delivery location is secure before authorising an unattended delivery.
Damaged Items on Delivery
If your order arrives damaged, please contact us as soon as reasonably practicable and provide:
- your order number;
- a description of the damage; and
- photographs or video where reasonably necessary.
Please keep the product and packaging until we have reviewed the issue.
Your rights in relation to damaged or faulty goods are explained further in our Returns & Refunds Policy and Warranty Policy.
Pick-Up and Customer-Arranged Couriers
Unless expressly offered for a particular order, warehouse pickup and customer-arranged courier collection are not available.
Delivery Delays
While we aim to provide reliable delivery estimates, delays can occur for reasons outside our reasonable control.
These may include:
- extreme weather;
- carrier network disruptions;
- high-volume sales periods;
- public holidays;
- remote-area access restrictions; and
- other transport or operational delays.
We will assist with delivery enquiries where reasonably possible.