Last updated: September 2026
At Hello Deals, we aim to make online payments simple, convenient and secure.
This page provides general information about payment methods, payment processing and order confirmation when shopping at HelloDeals.com.au.
Accepted Payment Methods
We accept a range of secure payment methods. Available payment options may include:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Buy Now, Pay Later services where available
- Other payment methods displayed at checkout
The payment methods available to you may vary depending on your device, order value and the payment services currently supported by our website.
The payment options displayed at checkout are the current payment methods available for your order.
Prices and Currency
All prices displayed on HelloDeals.com.au are in Australian Dollars (AUD) and include GST where applicable.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Secure Payments
Payments made through our website are processed using secure payment systems and third-party payment providers.
Hello Deals does not generally receive or store your complete credit or debit card details when payments are processed through third-party payment providers.
Your payment may also be subject to the terms, conditions and privacy policies of the payment provider you choose.
Payment Authorisation
When you place an order, your payment method may be authorised or charged for the amount shown at checkout.
Your order will generally not be processed for dispatch until payment has been successfully received or authorised.
If your payment cannot be processed, your order may not be completed or may be placed on hold until the payment issue is resolved.
Payment Verification
For security and fraud-prevention purposes, some orders may require additional verification before they are processed.
We may contact you to confirm order or payment information where reasonably necessary.
If we are unable to verify an order or reasonably believe that a transaction may be fraudulent or unauthorised, we may delay or cancel the order and issue a refund where applicable.
Buy Now, Pay Later
Where Buy Now, Pay Later services are available at checkout, those services are provided by independent third-party payment providers.
Eligibility, spending limits, payment schedules, fees and other conditions are determined by the relevant provider and are subject to its terms and approval processes.
Hello Deals does not determine whether you are eligible to use a third-party Buy Now, Pay Later service.
Payment Issues
If your payment is declined or does not process successfully, please check:
- that your payment details have been entered correctly;
- that sufficient funds or credit are available;
- whether your bank or payment provider has placed any restrictions on the transaction; and
- whether the selected payment method is available for your order.
If the issue continues, please contact your bank or payment provider, or try another payment method available at checkout.
Refunds
Approved refunds will generally be returned to the original payment method where reasonably practicable.
We generally aim to process approved refunds within 2 business days, although your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
For more information about refunds, please refer to our Returns & Refunds Policy.
Payment and Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact details provided during checkout.
Please check your order details carefully and contact us as soon as possible if you notice an error.
An order confirmation does not affect our rights relating to obvious pricing errors, product availability, suspected fraudulent transactions or other circumstances described in our Terms & Conditions.