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Privacy Policy

Privacy Policy

Last updated: September 2026

Hello Deals respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how HelloDeals.com.au (ABN 42 616 597 534) (“Hello Deals”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit our website, place an order, contact us or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.

1. Personal Information We Collect

The types of personal information we may collect depend on how you interact with us and may include:

  • your name;
  • billing and delivery addresses;
  • email address;
  • telephone number;
  • account and login information;
  • order and purchase history;
  • payment and transaction information;
  • communications with our customer service team;
  • returns, refunds, warranty and product enquiry information;
  • reviews or other content you submit to our website; and
  • technical information relating to your use of our website, such as IP address, browser type, device information and website activity.

We generally do not directly store complete payment card details. Payments may be processed by third-party payment providers in accordance with their own terms and privacy practices.

2. How We Collect Personal Information

We may collect personal information when you:

  • place an order through our website;
  • create or use a customer account;
  • contact us by email, telephone, website form or other means;
  • request a return, refund or warranty claim;
  • subscribe to marketing communications;
  • participate in a promotion or offer;
  • submit a product review or other content; or
  • browse or interact with our website.

We may also receive personal information from third parties involved in providing our services, such as payment providers, delivery and logistics providers, ecommerce service providers and other service providers.

3. How We Use Your Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling your orders;
  • arranging payment and delivery;
  • communicating with you about your orders;
  • providing customer service;
  • processing returns, refunds and warranty claims;
  • managing customer accounts;
  • preventing or investigating fraud, misuse or security incidents;
  • maintaining and improving our website, products and services;
  • conducting business administration, reporting and analysis;
  • complying with legal and regulatory obligations; and
  • sending marketing communications where permitted by law.

We will only use or disclose personal information for purposes permitted by applicable law.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

  • delivery, freight and logistics providers;
  • payment processors and financial service providers;
  • ecommerce, website hosting and technology providers;
  • email, communications and customer service providers;
  • analytics, advertising and marketing service providers;
  • professional advisers such as accountants, lawyers and insurers;
  • suppliers or service providers involved in fulfilling an order or resolving a customer issue; and
  • government authorities, regulators or law enforcement agencies where required or authorised by law.

We do not sell your personal information as a standalone product.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve performance and support advertising or marketing activities.

Cookies may collect information such as your IP address, browser, device information and activity on our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

6. Marketing Communications

Where permitted by law, we may use your contact details to send you information about products, promotions, offers or other Hello Deals news that may be relevant to you.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending service-related communications that are necessary in connection with your orders, account, delivery, returns or customer service enquiries.

7. Overseas Disclosure and Processing

Some of the third-party service providers we use may store or process information outside Australia or may use systems located in other countries.

As the locations used by third-party technology and service providers may change from time to time, it may not always be practicable for us to identify every country in which personal information may be processed or stored.

Where applicable, we take reasonable steps in accordance with Australian privacy law when dealing with overseas disclosures of personal information.

8. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.

9. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, applicable law may permit us to refuse access. If this occurs, we will generally explain the reason where required by law.

10. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and provide sufficient information for us to investigate the matter.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites that we do not operate. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The current version will be published on our website, and the “Last updated” date at the top of this page will indicate when the policy was most recently updated.

13. Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Hello Deals
ABN: 42 616 597 534
Email: hellodealsau@gmail.com
Warehouse: 4 Bass Court, Keysborough VIC 3173, Australia

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